Help Centre

Find answers to your questions about The English Hub. Can't find what you're looking for? Check our FAQs or get in touch.

Getting Started

New to The English Hub? Start here.

Understanding our course content and structure.

Practise under exam conditions.

Sharpen your skills with targeted practice.

Manage your subscription and account.

Information for schools and teaching staff.

Supporting your child's learning.

Troubleshooting and technical support.

Student / parent: within 1 working day
Teacher: within 4 working hours (UK school hours, Mon-Fri)
School admin: within 2 hours during UK school hours (priority queue)
Security / vulnerability disclosures: acknowledgement within 24 hours, full triage within 5 working days - [email protected]

Our support team is here to help. Response targets are listed above.